The
customer service
The valuable Fujian group persisted in brand competition
and the service competition time, realizes with
the high-quality goods service wins the customer,
foreign persisted "hand in hand valuable
Fujian accompanies the line of wild geese in flight
altogether to develop the opportunity is farsighted"
the cooperation idea, we persisted the marketing
innovation, improves the grade of service. Follows
"the customer to in all staff is the attention
focal point service is enterprise's life"
the principle, wholeheartedly provides the high
quality highly effective service for the customer,
together will found the glorious future together
with the general customers! We scrupulously follow
the product are enterprise's image, but the high-quality
goods service will be unceasingly consummates
realizes us together to compose the grand music
movement with ours general customers!
Customer service objective: "Management integration
service specialization".
Customer service goal: The detailed understanding
customer demand and the expectation, causes the
customer to feel our high-quality goods service
consciousness and the standard service flow, provides
the human nature service with ours quickly response
for you
Concrete content:
1.st, take the customer as the center, provides
the advisory service for the customer;
2.solutions customers proposed question;
3.assists the sales personnel to finish the product
the market introduction
4.assistance business agents finish the customer
the product quality objection explanation and
the service work
5. provides the first-class service for the customer,
sets up the company good image
6. provides the powerful post-sale service safeguard
for company's product equipment
Customer service content:
1) listens to the customer to the valuable Fujian's
opinion, the view;
2) the product or the service appraisal which
provides to valuable Fujian;
3) establishes the product quality objection processing
flow;
4) product quality objection
Customer suit: 021-51269066Opinion and suggestion
telephone:021-51251765
Facsimile:021-51251009S
ervice monitoring telephone:021-51251765
Facsimile:021-51251009
Service mailbox: Take the customer as the center,
considers from the multi- angles for the customer
demand, satisfies the customer the reasonable
request, this is the service criterion which the
valuable Fujian person all along scrupulously
follows. Therefore, we establish the quality objection
processing flow, perfect customer service system,
thus the establishment customer relations management
system, we fully realized the service is now the
social steep competition focusing, what but enterprise's
success, are more is comes from the customer support
and the approval. Also only the customer the success,
can have valuable Fujian to continue forever the
development the main key. For long-term, serves
well the customer, the valuable Fujian steel and
iron group specially establishes the customer
to serve special commissioner, is responsible
for the product technical service and product
quality objection processing by the specialist,
simultaneously helps the customer to understand,
the familiar this company sells the product the
performance, the applicable scope and the application
method, promptly processes the customer to the
product quality suit, understood the customer
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